Booking Terms and Conditions

 

Please read the terms and conditions (“terms, “terms and conditions”) carefully before commencing any bookings with Digital Travel Pty Ltd. Your access to and use of the service is conditioned on your acceptance of and your compliance with these terms.

Any references to “the service”, “us”, “we” and/ or “our” means Digital Travel Pty Ltd.

The terms apply to bookings created with your travel consultant in-store, by phone, facsimile or e-mail as well as any online bookings made from our website (www.digitaltravel.com.au).

We will rely on the authority of the person creating the booking to act on behalf of any other travellers acknowledged within the booking. The person creating the booking shall bind all the travellers acknowledged within the booking to our terms and conditions.

We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

Passport and Visas

All international travellers, including children, are required to hold a valid passport with a minimum of 6 months validity from the date of return. With reference to international bookings, you must advise us if you have less than 6 months validity held on your passport or if you do not currently hold a machine-readable passport required in certain countries.

It is important that you advise us directly if you are not currently an Australian permanent resident with a valid Australian passport. It is your sole obligation to ensure that you meet all the requirements of immigration and any other government authorities by holding valid passports, visas and re-entry permits. Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to make your own enquiries in regard to your passport and/or visa requirements before leaving Australia.

A visa does not guarantee you entry to a country or permission to remain in it. Any expenditure suffered through charges, fines or penalties as a result of such documents not meeting the requirements of those authorities will be your own responsibility (unless to the extent this was caused through fault on our part).

Visa General Information

If you require any general information on visas, passports and other travel requirements, please let your travel consultant know. We are able to obtain visas through an external service, however additional fees will apply.

Alternatively you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. Please note, we do not warrant the accuracy, completeness, or fitness for a particular purpose of any services provided by any third party supplier and to the maximum extent permitted by law disclaims all implied warranties in connection with same.

United States

If you are travelling to the United States, please ensure you visit https://esta.cbp.dhs.gov to apply for pre-registration of their visa waiver program. It is strongly encouraged that ESTA applications be submitted at least 72 hours prior to travel and travelers can apply as soon as they begin preparing travel plans or prior to purchasing airline tickets.

Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

Travel Insurance

We strongly recommend the acquisition of comprehensive travel insurance for all international and domestic travel. Your selected travel insurance provider should cover cancellations, medical and extradition expenses, personal injury, accident, death and loss of personal baggage along with money and personal liability insurance. Please contact your travel consultant to take out travel insurance with our recommended insurance provider or choose your own. 

Safety

For reasons of political unrest, acts of war of terrorism or natural disasters the Australian Government may decide to issue a Government Advisory Warning to Australian passport holders not to travel to a particular country.

While we are prepared to make these bookings for you, we do so without responsibility or liability. For current safety alert levels and general advice for your desired destination, please visit the Department of Foreign Affairs and Trade website at www.smartraveller.gov.au , where you may also register your travel plans to be contacted in case of an emergency.

Health

A failure to disclose a health condition may result in the applicable country refusing you entry, or in you being detained, expelled or extradited from it. Certain countries require that travellers be vaccinated against specific infection and/or diseases. We strongly recommend that you check with your doctor and the Embassies of countries to which you are travelling to with respect to any health requirements and make the appropriate disclosures, where required. General health advice for your destination is from the DFAT at www.smartraveller.gov.au.

Prices

Every effort is made to ensure our prices quoted are correct, however all prices quoted or advertised are subject to availability and can be increased or removed without notice due to a variety of reasons i.e. airfare increases, currency fluctuations, fuel surcharges and taxes.

Online bookings must be paid in full at the time of booking. All other bookings will require a deposit (or deposits) with the amount to be clarified by your travel consultant. This is because certain airfares or services must be paid in full when booking.

The prices quoted may change if the final payment is not made by your applicable payment deadline and/or ticket/voucher issued. For clarification of your payment deadline, please refer to the documentation received at the time of booking or contact your travel consultant to confirm.

Cancellation of unwanted flights/products/services

For unwanted flights to be effectively cancelled, the cancellation must be completed a minimum of 24 hours prior to the flight commencing to avoid the applicable airline fees and penalties (such as “no-shows” or “cancelling under insufficient time”).

All suppliers reserve the right to cancel the remainder of your bookings should you fail to comply with these terms and conditions.

Passengers who do not show up for their flights will be considered a “no-show”. The connecting flights associated with their booking, including the return flight will be cancelled without a refund and an additional fee could be charged, depending on the airline.

When “cancelling under insufficient time” passengers who have not cancelled at least 24 hours prior to the flights departure are often subject to the full fare without a refund, depending on the airline.

Cancellation Fees

If you decide to cancel some or all portions of your booking then cancellation fees will apply. These charges can be up to 100% of the cost of the booking. We may also charge admin fees plus those charged by the travel service providers. A cancellation will only be effective once we receive written confirmation of the cancellation.

Amendment Fees

If you wish to amendment/change a booking (where permitted), an amendment/change fee may be charged by the travel service providers. We may also charge admin fees plus those charged by the travel service providers.

For Amendment / Cancellation

Admin Fee

Amendment to air-only bookings

$55 per passenger (plus supplier fees if applicable)

Amendment to non-air bookings

$55 per booking (plus supplier fees if applicable)

Cancellations to air-only bookings

$110 per passenger or a cap of $330 per booking (plus supplier fees if applicable)

Cancellations to non-air bookings

$110 per booking (plus supplier fees if applicable)


Refunds

Subject to any applicable rights or remedies under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or equivalent State and Territory statutes, your request for a refund of a product booked through Digital Travel Pty Ltd is administrated by the terms and conditions of the suppliers you purchased as determined by the suppliers. All products has been partially used are non-refundable. Supplier charges and cancellation fees may apply to your purchased product. When a refund is granted it must be claimed in a timely manner. These times may vary depending on the product booked. It is your responsibility to cancel the booking directly with the supplier or to notify Digital Travel Pty Ltd. Failure to do this could result in the entire booking being cancelled and you may not be eligible for a refund. We are unable to provide refunds until we receive the funds back from the supplier(s).

Credit / Debit Card Payments

You authorise us to charge all fees sustained by you in connection to the services provided to the credit/ debit card nominated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately.

Cash Payment Limit

Federal Legislation conditions that as of from 1 January 2020, we are unable to accept cash payments of $10,000 or more per booking. Cash payments of less than $10,000 per booking are accepted.

Service Guarantee

We pride ourselves on our customer service. Both our contracts and consultative services come with the following assurances under Australian Consumer Law (ACL):

  • They will be provided with due care and skill;

  • they will be reasonably fit for the specified purpose;

  • they can reasonably be expected to achieve the desired result; and

  • they will be provided within a reasonable time.

  • If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Agency Liability

Digital Travel Pty Ltd nor any of our subsidiaries, affiliates, officers, agents, consultants, employees or partners accept any liability in contract, tort or otherwise any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, oversights or default, whether negligent or otherwise, of third party providers who we have no direct control over. We exercise care in our selection of reputable travel service suppliers, but are not ourselves a provider of these travel services. These service providers have their own set of terms and conditions, therefore it should be noted that all bookings made with us are subject to the terms and liability imposed by the applicable travel service provider. Your legal rights in connection with the provision of travel services are against the specific travel service provider, except to the extent a problem is caused by fault on our part, is not against us. We accept no responsibility if you or any persons acknowledged in your booking are refused entry to the intended country/countries visited. We will not be responsible for any expenses, costs, liabilities or loss in relation to such. We do not guarantee any specific flight schedule and do not accept liability for lack of adequate connections, delays or airline schedule changes. We will not be responsible for any other event which is beyond our control or which is not preventable by reasonable diligence on our part. By commencing a booking with Digital Travel Pty Ltd you accept these terms and conditions. This liability clause is subject to your rights under the Australian Consumer Law (ACL) and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Special Requirements

If you require any special requests, (such as disabled access, seating requests, special meals or room types) please do not hesitate to contact your travel consultant.

Reward Programs

Several airlines/suppliers offer loyalty/ rewards program for frequent flyers, however if you are not a member we are happy to discuss your options and the benefits of joining a loyalty/ rewards program with you. Similarly if you are a member of a loyalty/ rewards program, please ensure that our travel consultant is aware so the necessary steps can be taken to ensure you earn your rewards. Please remember to keep all of your boarding passes as a precaution so that you can verify this against your point summary after your travel has been completed. Please check your loyalty/ rewards program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documentation

Travel documents may be subject to certain conditions and/ or restrictions including being non-refundable, non-changeable and subject to cancellation and/or amendment fees. They cannot under any circumstance be transferred to another person to use.

Your travel documents will be available 2 weeks prior to departure. You must review all information inside the travel documents, including but not limited to personal information, dates for travel and all pertinent particulars relating to the travel provisions you have with the travel service supplier. Please note an incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. All airline tickets must be issued in the name of the passport/ photo identity holder. If there are any inconsistencies in the documentation, please contact and advise us immediately. If you have booked with a travel consultant is your sole responsibility to collect them prior to travel. If you have booked on our website, please retain your booking confirmation or any relevant e-mails we have sent you. If you are unsure when your documents will be available, please contact your travel consultant to confirm.

Schedule change caused by suppliers

Your booked products may still be affected due to scheduling changes imposed by the suppliers. If you have been adversely affected by any of these scheduling changes, we will endeavor to re-accommodate you by making alternative arrangements at your behest, subject to each suppliers policy. Please note we are not liable for any damage due to any supplier scheduling changes.


Third Party Content, Products and Services

Products and services offered on this website, may be the products, services and information of third parties. Third party products and services are not provided by us. If you purchase third party products and services, your legal relationship will be with the third party supplier and not us. You must check with any third party supplier as to the terms of provision of such products and services and the costs and charges involved. We are not liable about the accuracy or suitability of the information provided on third party website.

Privacy and Confidentiality

We value and collect your personal information for the primary purpose of providing you with travel related service options to (a) make bookings with the applicable travel service providers, not limited to airlines, hotels and tours on your behalf, (b) to complete administrative/ billing functions which are associated with your purchase, (c) correspond with you in relation to the services you have requested, (d) provide you with promotional and marketing materials that may be of interest to you, (e) using the IP address of visitors to our website to help diagnose problems with our server, to administer our website for statistical purposes. We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act. Where we disclose your personal information to any travel service providers (including overseas recipients), you agree that we will not be required to ensure that entities compliance with the Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Monies Not Held

All funds paid by you are the property of Digital Travel Pty Ltd. The funds paid by you are considered debt due and payable to the applicable travel service providers on your booking. You hereby agree that such funds will not be held by us on trust and/ or on behalf of you or the persons acknowledged in your booking. We may hold your funds however we please in our accounts, including with ours and/ or other customer monies.

Governing Law

We endeavor to deliver exceptional quality professional travel services and are dedicated to being amenable to the needs and concerns of our customers. Our intent is to resolve your any issues as quickly as possible. Customer feedback is welcomed as it assists us to improve our service delivery to you.

However, in the unlikely event a dispute is not able to be resolved amicably and legal measures are sought by you, you are subject to the Australian law and irrevocably submit to the courts of Australia, waiving any rights you may have to object to action being brought before the courts.

Fraud

We reserve the right to cancel a booking and refund any payments should we consider any transaction to be potentially fraudulent. We are not liable for any damages, if any.

International Credit Cards

International credit cards are readily accepted, provided the name on the card matches the name on the ticket. If you are not the card holder and the actual card holder does not reside in either Australia or New Zealand, we will require further information to guarantee the security of the card holder. Your ticket cannot be issued until this guarantee is made. If we require further information for security purposes, we kindly request you provide it. In the event we suspect fraudulent activity, we reserve the right to cancel a booking and refund any payments should we consider any transaction to be potentially fraudulent.